● CRITICAL SITUATION
Is the service
already down?
We bring in a technical specialist, collect the facts, run an initial diagnosis and define a realistic recovery scenario.
I need urgent help EMERGENCY IT HELP · INFRASTRUCTURE
An outage should not
stop
the business.
If a website, application, database or internal service is unstable, the Itexia team will join the diagnosis, help find the cause and put together a recovery plan.
Independent IT team · diagnosis · recovery · backups · migration · disaster recovery
INFRASTRUCTURE / STATUS● OUTAGE DETECTED● FAILING OVER TO BACKUP● SERVICE RESTORED● MONITORING
CLIENTWEBSITE / APP
GATEWAYAPI
DATADATABASE
BACKUPWAITINGACTIVATIONACTIVEREADY
PRIMARYCLOUD ERRORUNAVAILABLEONLINEONLINE
16:42:08 Outage detected. Checking dependencies…16:42:11 The primary node is unavailable. Activating the backup route…16:42:15 Traffic restored through the backup route.16:42:19 Systems are stable. Monitoring continues.
01 / THERE IS ALREADY A PROBLEM
We will step in
and take it from here.
You do not need to name the problem correctly first. Describe what stopped working and we will start with diagnosis.
01 / OUTAGEWebsite or service
Website or service
is unavailable
We will check the infrastructure, dependencies and the recovery options available.
02 / DATAProblems with the database
Problems with the database
or the API
We will help locate the fault and check connections, integrations and the state of the data.
03 / CLOUDA cloud
A cloud
infrastructure failure
We will assess critical dependencies and the options for recovery or a temporary failover.
04 / MIGRATIONThe service needs
The service needs
to be moved
We will plan moving components to backup or alternative infrastructure, with the risks in mind.
02 / TWO SCENARIOS
Restore it now.
Protect it for later.
Is the service
● BUSINESS CONTINUITY
Is everything working?
We will check the risks.
We audit single points of failure, backups, RTO/RPO and the architecture. We propose redundancy, automatic failover or a multi-cloud architecture where it is justified.
Request an auditCURRENT / CLOUD INFRASTRUCTURE
Using
Yandex Cloud
or another host?
We will check how ready your infrastructure is for a cloud provider outage. We will set up backups, recovery and alternative scenarios without requiring you to leave the current platform.
Discuss the infrastructureWe work with infrastructure regardless of the cloud or hosting provider you use.03 / HOW WE WORK
From the problem
to a plan of action.
01
We record the situation
What is down, when it started, and which services and users are affected.
02
We diagnose
We check component availability, dependencies, logs and the backup options available.
03
We choose a scenario
Recovery, a temporary failover, a rollback, a migration, or another technically sound path.
04
We reduce the chance it happens again
After the incident we propose architecture changes, redundancy and monitoring.
04 / GET IN TOUCH
What
happened?
Describe the problem in your own words. If the situation is critical, say so in the message.
+7 (918) 077-58-14
itexia@yandex.ru